Service support
This page provides troubleshooting and support routes. It is not a live availability monitor and does not report current incident status.
When a task or connection needs attention
When a task or connection needs attention
Narrow the issue before retrying. Preserve enough context for the next person to understand what happened.
Record the task and message
Reopen the affected task from the sidebar. Note the visible error, the time and timezone, and the last action that completed. Keep the task reference so support can investigate the same work.
Check the workspace and connection
Open Settings, then Workspace and Apps & connections. Confirm the connected account, connection status and your access. Check with the owner if the account is disconnected or the action requires unavailable permissions.
Check usage or billing when relevant
If the message concerns consumption or a subscription, inspect Usage or Billing & Plans in the same workspace. A billing permission error and an exhausted allowance require different fixes.
Verify before retrying
Inspect the destination record before repeating a send, publish or account change. If only part of the task completed, ask to continue with the remaining identified items instead of repeating the whole request.
Send a focused support report
Include the workspace, task reference, affected provider, timestamp, exact error, expected result and checks already attempted. Remove passwords, private tokens, payment details and unnecessary customer information.
Put your next task in capable hands.
Start with a defined task and a clear finish line.