Customer Support & CRM
Confirm availability
Gorgias
Move customer follow-ups forward.
Bring customer questions and order context into a practical support review and draft response plan.
Work you can move forward
Draft replies for order and return tickets
Check Gorgias tickets against order, tracking, and return policy records to draft accurate customer responses for shipping inquiries, replacements, and cancellation requests.
Build macro templates for shopper questions
Review recurring pre-purchase questions about sizing, materials, or pre-order dates alongside your product catalog to draft ready-to-use Gorgias macro templates for your agents.
Summarize fulfillment and product issue trends
Group tickets reporting transit damage, missing items, or sizing complaints by SKU and carrier so warehouse and merchandising teams can investigate recurring issues.
Work to hand over
Start with a real task
Your brief
Review today's Gorgias tickets alongside order, tracking, and return policy records to summarize customer issues, draft replies, and flag urgent fulfillment actions or manager escalations.
What you can review
- Prioritized customer issue and order-context summary
- Policy-based reply drafts and follow-up notes
- Recurring issues and warehouse or manager escalation handoff
Getting started
Connection & access
Connection options vary by account. Confirm availability with our team before planning direct account actions.
- 01
Check availability
Tell us which account you use and the work you want to hand over. We will confirm the connection method and supported actions for your setup.
- 02
Start with the information you have
You can begin with relevant reports or exports. Bustly can help analyze the information and prepare a work plan without direct account access.
- 03
Keep control of account changes
A report or draft does not change your account. Publishing, spending, sending messages or updating records requires a supported connection and your authorization.
Before you begin
How are cancellation or address-change tickets handled when an order already shipped?
We separate requests by the supplied shipping status and draft replies using your policies. Your warehouse confirms whether an order can still be intercepted.
What if a customer asks about an order without including their order number?
We check the customer's email address against your order export first, and flag any ticket that still needs order verification before a final reply is sent.
Does Bustly send Gorgias replies or process Shopify refunds automatically?
You can start right away with exported ticket and order files to prepare drafts. Direct helpdesk connections and order actions require availability confirmation and explicit authorization.
